Terms of Sale
Full payment, including shipping and handling is required
with order. No work will proceed until payment is received.
No refunds are given once your order has been verified.
No partial refunds for work not completed.
Refund Policy
All sales are final. No refunds are available on orders
unless no files have been sent to press and the refund
is requested the same business day. In the case of a
refund on an order that work has not started, a designing
charges will be charged plus charges for work that has
already been completed.
File Requirements
All images, after being enlarged or reduced for reproduction,
will crop approximately 1/16" to 1/8" to allow for bleed.
We cannot process orders that do not meet the minimum
requirements.
Turnaround Times
We start counting the turnaround time when you send
your order to press before 5pm IST. If you order a hard
copy proof, turnaround begins when we receive proof
approval. Allow additional business days for delivery
based on the shipping method you selected.
Business days are Monday through Friday. Holidays,
Saturdays and Sundays do not count when calculating
turnaround.
Turnaround does not begin until acceptable artwork
has been provided. Please note that if we are unable
to print your files because they do not conform to our
file requirements, your job status will return to "On
Hold-Need Artwork" and your turnaround time will be
reset.
For jobs that do not have complete digital source files
provided, turnaround begins when we have the photos
and artwork needed to print your postcard, not from
when the order is first submitted.
Turnaround time for accepted artwork is guaranteed.
The remedy for failing to meet a deadline is limited
to a refund of any. Cancellation of an order based on
turnaround time is only allowed if the original order
clearly states that the job is time sensitive and that
if it cannot be shipped by the contracted date the customer
does not want us to process the order.
Gujarat Printers assumes no responsibility for delays
caused by delivery carriers or any damages resulting
from the failure to receive a job on time. Our expected
delivery date is not guaranteed. Your order may arrive
late due to unforeseen delays in delivery service, the
breakdown of equipment, illness, etc.
Changing Files Once Sent to Press
Once a job has been "sent to press", no changes are
allowed to the artwork, job characteristics, or turnaround
time. If the order has not yet gone to press, the sole
remedy available is to cancel the order, pay the $15
cancellation fee.
Complaints
All complaints must be register within 24 hours of receipt
of job. Should the job contain manufacturing errors
and/or defects, we would rerun the job at no charge.
We maintain the right to judge what a manufacturing
error and defect is.
Hard copy proofs
Shipped orders with a color proof that are not resembling
the color and/or positioning on the final proof will
be rerun at no charge. We have the final judgment as
to what accuracy range is possible to match the color
proof.
You are 100% responsible for the accuracy of your layouts.
Please proofread all layouts carefully. As postal regulations
are subject to change, you are also 100% responsible
for complying with current mailing restrictions for
postcard backside layouts. Check with your local Post
Office.
Gujarat Printers will reproduce a color proof that
is calibrated to our presses from submitted transparencies,
slides, photos, or digital layouts as closely as possible,
but cannot exactly match color and density (as viewed
in a 5000K light booth) because of limitations in the
printing process, as well as neighboring image ink requirements.
The accuracy of each color reproduction is guaranteed
to be within 85-90% of the original image you submitted.
We accept no responsibility for color variations between
submitted images and the actual artwork or product they
represent.
Indemnification
The customer will indemnify and hold harmless the printer,
from any and all loss, cost expense, and damages on
any and all manner of claims, demands, actions and proceeding
that may be instituted against the printer on the grounds
alleging that said printing violates any copyright or
any proprietary right of any person.
You certify that you own the rights to use the image(s)
being reproduced on your order.
Delivery
Quoted turnaround times start when we verify your order,
provided we have the photos and artwork needed to print
your job, not from when the order is first submitted.
Turnaround times vary and are not guaranteed. Our expected
delivery date is not guaranteed. Your order may arrive
late due to unforeseen delays in delivery service, the
breakdown of equipment, illness, etc.
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